FNB
purpose
Provide management information system improvements and standardised procedures. Recommends suitable data processing applications and software. Manages Business Intelligence service delivery and coach and mentor analyst.
experience and qualifications
- BSc in Information Technology or Computer Science
- 5 years role related experience
responsibilities
- Assist with the management of the business intelligence team.
- Drive business profitability in the context of cost management through business Intelligence solutions.
- Ensure client retention and satisfaction by delivering a service that is consistent, seamless and error free.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of BI tools by facilitating sessions to collaborate with stakeholders about options for the solution. Provide high level input to vendor management and assists in resolving any disputes.
- Proactively deal with client queries within the agreed turn-around times to resolve Business Intelligence queries.
- Translate Business Strategies into actionable goals and execute relevant BI projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.
- Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency and by adding additional insight into information produced for clients to ensure a value added service to any information request to enhance business efficiencies.
- Analyse derived information to create value added knowledge of the bank’s products, channels, service levels, trends, or customers.