Business Process Specialist

  • Full Time
  • Lusaka, Zambia
  • - ZMW / YEAR
  • Applications have closed


Business Process Specialist C – IRC223541

at Zambia, Lusaka, Zambia in FNB Zambia Operations
Ends 27 Jun 2022


Responsible for overall delivery of end-to-end solution process design enhancements and optimisations.

experience and qualifications

Relevant Degree.
3-4 years related.


Conduct process analysis.
Define key and critical processes.
Drive process improvement initiative.
Change Management of processes and workflow implementation.
Act as an advocate for key processes within Segment.
Take ownership of key processes.
Manage workflow system – i.e. AWD.
Identify and resolve processes breakdowns and failures.
Minimize unnecessary hand-offs (cross-functional), inputs and outputs.
Eliminate waste and time-consuming process activities.
Develop methods & am pamp procedures documents.
Provide reports and updates on process performance initiatives – i.e. MIS.
Conduct process training to ensure common understanding of processes by all users.

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