Senior IT Technician

ExpressCredit Zambia, a registered non-deposit taking financial institution is inviting suitably qualified, competent, skilful and highly motivated professional based in Lusaka to fill the position of Senior IT Technician.

Job Objectives

To provide infrastructure support: hardware, software, network equipment printers/scanners used by the company, including delivery, installation, configuration, backup, troubleshooting and follow-up.

Main Duties and Responsibilities

• provide first/second line IT support for company internal users and contractors.
• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment Configuring.
• Configuring, administering and updating Windows, MAC and mobile device operating systems on user devices.
• Managing user device environment using user device management tools (e.g., Intune, SCCM, AirWatch).
• Creating and managing user accounts in Active Directory, Office 365 and other systems.
• Escalating system and equipment issues to third party service suppliers
  Maintaining knowledge base for use of IT services, software and equipment
• Physical network and device installation and maintenance-related tasks (cable patching, device installation, configuration).
• Selecting vendors and suppliers for office IT purchase needs as requested by IT users.
• Performing purchasing activities for IT purchases according to internal procedures.
• Keeping inventory of IT purchases and assets – creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
• Auditing physical security level on a regular basis and report of identified imperfections.
• Participating in security investigations and compliance reviews, as requested by internal or external auditors.
• Configuring and managing security systems (CCTV, access control).
• Constant development and improvements of local IT infrastructure.

Qualifications and Requirements

• Grade 12 Certificate with minimum 5 credits including English and Mathematics.
• Diploma or higher academic and professional qualifications in computer Science
• Fundamental IT skills – hardware, operating systems, IT system architecture, IT infrastructure management systems, TCP/IP networking, IT security.
• At least 2 to 3 years’ experience in supporting IT user equipment and software – workstations and workstation software.
• Experience using and managing workstation management and antivirus software, filesharing/ collaboration, e-mail and directory services.
• Experience in installation and maintenance of IT infrastructure and equipment – cabling, racking
•  Experience in purchasing of IT hardware and software.
• Knowledge on managing IT assets inventory.
• Fundamental knowledge of physical security principles.
  Experience managing and maintaining physical security systems (biometric access control, CCTV) preferred.
• Knowledge of IT management frameworks (e.g. ITIL) preferred.
  Certifications on IT systems administration/support preferred.
• Enterprise employment background preferred.
• Excellent interpersonal and communication skills (oral& written),
  Analytical, highly organized, attention to details,
• Valid driver’s Licence