Hollard Insurance Zambia
This role exists to manage the customer experience department for Hollard Life customers by attending to customer complaints, queries, and requests received through all customer touch points. The incumbent provides support to the HOO by managing the HL Query Tracker and providing support to the HLZ Call Centre.
Key Result Areas
- Query Resolution
- Complaints Handling
- Query Tracking
- Call Centre Matrix Tracking and Reporting
- Policy Amendments
- Any Other Business as assigned by Supervisor.
- Administration or Marketing Degree
- Insurance Diploma or progress towards attaining same shall be an added advantage.
- Minimum 2 Years Experience in an Insurance or Financial Services environment preferably Life Assurance.
- Customer Centric- willing to go over and under for Hollard Customers.
- Passionate service provider.
- Reliable who can work with minimum supervision.
- Willing to work on Saturday
- Good communication skills and ability to communicate at all levels.
If you think you have what it takes to join our dynamic and energetic team, please send your CV to [email protected] not later than 21st May 2023.