Website inq. Digital Zambia Ltd
A pan African cloud and Digital Services Provider (DSP)
About inq. Digital Zambia
inq. Digital Zambia is part of the inq. Digital Group, a pan African cloud and Digital Services Provider (DSP) whose vision is re-imagining a better future through digital solutions. We provide innovative, business-relevant services in Edge AI, SDN/NFV, Cloud-Based Solutions and Intelligent Business Connectivity. The business is undergoing an exciting transformation
from a traditional Enterprise-facing ISP into a Digital Service Provider.
Position: Field Support Technician
Reporting to: Technical Support Manager
Role Purpose
Provide effective technical support for customers’ & network infrastructure links to ensure that services meet or exceed customers’ SLA for achievement of inq. business aims and objectives.
Main Roles & Responsibilities;
- Ensure that Customer Last-mile links and services are implemented in line with required standards, expectations and timelines.
- Configure customer networks (WAN/IP-VPNs) and provide support in network upgrades within the agreed time frames.
- Proactively troubleshoot and resolve customer last-mile link problems and offer best solution timeously or escalate where necessary
- Provide quality, timely service and advice to customers ensuring that all work meets the required standards of service.
- Manage all escalations from the Service Reliability Centre (SRC) in a timely and professional manner to meet service SLA
- Provide excellent care and maintenance of all field equipment for the successful execution of duties.
- Plan, install, commission & maintain customer managed WiFi implementations.
- Respond to on call customer escalations Network Infrastructure Management 30 %.
- Ensure that the radio access/transmission network and fibre core network infrastructure are deployed to perform according to plan.
- Ensure that radio access/transmission network and fibre infrastructure is performing to standards.
- Manage routine maintenance of wireless & fibre core network infrastructure.
- Support network infrastructure and services to deliver agreed upon SLAs to customers by promptly resolving service reliability escalations.
- Ensure that network infrastructure standards and practices conform to the Zambia legal, regulatory as well as group requirements.
- Respond to on call network infrastructure escalations.
Qualifications
- Diploma/Degree in Computer Science, Technology, ICT or related discipline.
- CCNA, CCNP and Optical Fibre Certifications will be advantageous.
Driving license is a must have.
Person specification – Technical
- Knowledge of IT designs, set ups, installation (hardware/software), implementation and maintenance.
- Knowledge of fibre and wireless technologies.
- Thorough understanding of computer & networking concepts and configuration, Linux/ Microsoft, fibre & CISCO devices
- Highly computer proficient in standard office applications
- Ability to work with different operating systems
- Project management skills will be advantageous
To apply;
Send your applications, attaching your CV and Cover letter ONLY to [email protected]
Use the subject line “FIELD SUPPORT TECHNICIAN”. The deadline for applications is Friday 2nd September, 2022 (17:00)
Applications must be addressed to;
HUMAN RESOURCE MANAGER
inq. Digital Zambia
P o Box 31276
Lusaka