IT Technician

IT TECHNICIAN

• Location: Lusaka
• Company: Jianfeng Company Limited
• Job Type: Contract

About Us

Jianfeng Business Solutions is a leading provider of bookkeeping and secretarial services to Small and Medium Size (SME) Chinese clients and known for our dedication to excellence and innovation with a strong emphasis on providing exceptional customer support and services.

Job Description

We are currently seeking a skilled IT Technician to join our growing team.

The ideal candidate should have a strong background in information technology, with expertise in computer systems, networks, surveillance equipment and software applications. This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving IT infrastructure.

Key Responsibilities:

• Maintain inventory of all hardware and software resources
• Ensure security and privacy of networks and computer systems.
• Provide first-line technical support to users including troubleshooting and resolving IT related issues directly in person, via phone or remote access.
• Install, configure, and maintain hardware and software on computers, mobile devices, Surveillance systems and networks.
• Troubleshoot hardware and software issues, including computers, printers, surveillance equipment and servers.
• Ensure security of IT systems, including data backup, antivirus protection, and access controls.
• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
• Collaborate with other departments to understand IT needs and requirements.
• Plan and execute IT projects, including upgrades, migrations, and installations.
• Document IT systems, configurations, and procedures for knowledge sharing and training.
• Stay updated with the latest industry trends and technologies

Requirements:

• Bachelor’s degree in information technology, Computer Science, or related field.
• Minimum 1 year of proven experience in IT support.
• Strong technical knowledge of computer hardware, software, surveillance equipment and networks.
• Excellent problem-solving and troubleshooting skills.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities
• Friendly and supportive work environment

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter explaining why they are a good fit for this position to [email protected].

Jianfeng Company Limited is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.