Parts Sales Support Officer (PSSO BUM)

  • Full Time
  • Lumwana, Zambia
  • This position has been filled
  • Salary:



  • Analyze customer needs and offer adequate solution;
  • Establish Sales Forecast with Customer and communicate to procurement so that to ensure parts and components availability and secure sales
  • Ensure a weekly backorder report is sent to all clients through appropriate reporting
  • Analyze Market Share by product category, promote sales of non-moving items and increase Sales following action plan discussed with the PSSR and the Project Manager to develop the business
  • Analyze open quotation and obtain feedback from customer on those quotations
  • Ensure proper processing of quotations, sales and services orders are done on the ERP system
  • Give proper delivery instructions to logistics/Warehouse department and ensure follow up is made
  • Ensure a monthly statement of account is sent to clients with collaboration of Finance team and take actions in case of disputed invoices
  • Perform a weekly Sales Reporting
  • Perform parts and equipment receipt process on the ERP system
  • Perform parts delivery process on the ERP system
  • Back-up for the Warehouseman
  • Expediting follow-up


  • Diploma in a business field
  • A Level – Technical background appreciated (Mechanical)
  • Similar experience in sales or distribution department, preferably in Import/Export or spare parts business
  • Member of the Zambia Institute of Marketing (ZIM)
  • IT : ERP + MS Office


  • Sales skills
  • Autonomous and teamwork mindset
  • Rigour and accuracy
  • Very well organized and priority management skills
  • International transport documentation knowledge
  • Spirit of initiative and Dynamic

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