Station Manager

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Mac Staffing Solutions Limited

General Summary

To manage the operations of a Fuel Station as per company prescribed processes. Responsible for the service standards, safety and sales of the Fuel stations.  Ensure the site delivers the perfect customer experience and creates loyal customers.

Major Responsibilities

  • Train site staff on Operation standards and ensure service is delivered on a consistent basis.
  • Manage a team of Fuel Attendants, Cashiers and cleaners at the site.
  • Ensure housekeeping at forecourts, Store, toilets and other customer facing areas is to the highest standards.
  • Work with the Territory manager to acquire new customers and handle customer complaints. Plan regular customer visit and interact with fleet customers and strenghten business relationship.
  • Motivate the team to pursue the business plan targets by breaking down the targets into Shift/Individual levels and track them consistently.
  • Ensure daily checklist is done and ensure all concerns/points are attended. Ensure this is done on timely basis, and day-to-day operations run smoothly.
  • Coach the site staff on serving customers and handling customer feedback and complaints
  • Ensure all cash management activities including cashing up on time follow the correct processes with audit trail at all stages.
  • Staff to comply to a strict dress code policy at all times when on duty.
  • Conduct staff meetings on a shift basis and guide staff on priority areas.
  • Look to improve customer services from back office (Timely Statement/ invoicing/ action on queries, etc) and at forecourt (Window Cleaning, Cross selling services etc)
  • Ensure all operational reports to be agreed and sent on a timely basis to the management.

Special Skill/Competencies

  • Minimum 4 years of post-qualification
  • Management of teams and customers
  • Strong Operational knowledge and managing safety at site
  • Works on Business Development for the organisation
  • Good understanding of Retail Fundamentals. Not necessary from the same industry.
  • Strong understanding of implementing ERP softwares to help streamline and tighten controls
  • Proficiency in the operational regulatory and compliance requirements of the industry.

Education and Experience

  • The Job holder must be a Graduate with at least 4 years post qualification operational experience

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