Website Self Help Africa
Position: Office Assistant / Receptionist
Programme: Country Office
Responsible To: Procurement and Logistics Officer
Location: Lusaka
1. Purpose:
The Office Assistant (OA) will be responsible for front office management including welcoming and guiding visitors. He/ She will be required to ensure that SHA administrative systems implemented and adhered to, that the front offices are well maintained, including filing of documentation, and other duties as required by the line manager. He/ She will be required to be self-motivated and requiring minimum supervision. Should be honest, diligent and a team player.
2. Responsibilities and Accountabilities:
- Front office management
- Receiving and guiding visitors
- Answering and directing phone calls
- Systematic filling of documents and correspondences
- Responsible for front office maintenance
- Responsible for all incoming/ outgoing travel logistics
- Attend to all incoming and outgoing mail/ correspondences
- Responsible for monitoring/ stocking of office consumables
- Maintain a visitors log
- Any other assignment given by the supervision
3. Obligations:
It is expected that you will:
- Carry out these accountabilities within the operating and process frameworks that apply to the whole Self Help Africa,
- Work together with all key stakeholders: line and functional to ensure organisational objectives, mission and vision are met,
- Exemplify the Self Help Africa Standards of Integrity, Purpose & Values.
4. Required Relevant Experience:
- Minimum Grade 12 full certificate
- Two years working experience as a receptionist
- Knowledge and ability to operate basic office equipment- scanners, copiers and fax machines
- Knowledge of computers is an added advantage
- Certificate in office management will be an added advantage.
This Job Description only serves as a guide and SHA reserves the right to make necessary changes.
Self Help Africa is an equal opportunity employer