Adminstrative Officer

Website Spruceland Technologies Group Limited

Weighing, Measuring, Construction, Ict & On Board Weighing,

ADMINISTRATIVE OFFICER – FEMALES ONLY

Point of contact for all employees, providing administrative support and managing queries.

Responsibilities and Duties

  • Ensure employees provide excellent customer service and handle complaints with professionalism.
  • Determine extent and service quality levels by inspecting facilities.
  • Secure long term client relationships by maintaining effective client relations.
  • Seek new business opportunities and coordinate with Director of New Business to secure contracts.
  • Review and analyze performance and suggest improvement plans to Management.
  • Ensure completion of paperwork from each region and audit controls on time.
  • Monitor contract services budget and financial performance management.
  • Report to Head office on financial performance on time
  • Control effective labor and comply with labor management tools, systems, policies and procedures.
  • Develop project work plan and staffing and recruit or assign regional project personnel.
  • Manage working knowledge of customer needs and contract requirements, resources required and deliverables.
  • Ensure mapping of site resources and activities and manage as per timelines and budget constraints.
  • Follow program management principles to plan and execute team activities.
  • Oversee the operations of multiple office, store or business branches
  • Guide, train and manage lower-level management and supervisors
  • Prepare performance reports for presentation to upper administration
  • Organize and implement training programs for staff in the entire region
  • Ensure that all branches follow safety, health and business laws and regulations
  • Uphold company standards of excellence and service, guaranteeing quality performance
  • Collaborate with marketing team for the planning of large events
  • Maximize company profits at the branches you supervise

SKILLS

  • Strong math skills to crunch numbers and keep track of your region’s profit
  • Ability to motivate others on a team and help them succeed
  • Multitasking skills and the ability to tend to multiple problems at a time
  • Problem-solving skills, especially in situations of high stress
  • Strong knowledge of company policy, goals and standards
  • Organizational skills to manage large amounts of information
  • Ability to generate a variety of reports and presentations displaying regional performance
  • Strong customer service skills in the areas of handling disputes and treating customers with care

QUALIFICATIONS

  • Diploma in any business related field, degree will be an added advantage.

EXPERIENCE

  • At least one year of relevant and progressive knowledge of equipment supply, support, and installations, repair and calibrations work experience.

COMPETENCIES AND SKILLS

  • Must have a driving licence B, C1
  • Ability to work independently and respond to feedback in a timely and professional manner;
  • Ability to work under flexible shifts and adapt to changing schedules
  • Ability to use mobile tools and application
  • Ability to persuasion, Degree/Diploma or certification in Marketing is an added value.
  • Ability to identify issues and areas for improvement through analysis
  • Exposure and conceptual understanding of contract law and pricing
  • Strong commercial acumen and business understanding
  • Ability to manage both internal and customer relationships
  • Excellent leadership qualities
  • Team orientated, with strong relationship and interpersonal skills
  • Advanced negotiation, influencing and stakeholder management abilities
  • Excellent written and verbal communication skills
  • Excellent numeracy skills
  • Intermediate to advanced computer software skills, including Excel & SAGE accounting packages

LANGUAGE REQUIREMENT

Proficiency in English is required. Knowledge of one of or several other languages spoken in Zambia would be an added advantage


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