Operations Manager

  • Contract
  • Zambia
  • This position has been filled
  • Salary: Market Rate

Website TopFloorZambia TopFloor Zambia

Complete Solutions for Human Capital

Our client in the health sector that supports eye care around the world is looking to hire an Operations Manager.


Operations Fulfilment

  • Working closely with the Operations team, internal stakeholders and the in-country partners to execute and implement strategies that will deliver all KPI targets and strategies developed for the programme
  • Work closely with Ministry of Health and Country Manager to identify sites for new VCs.
  • Manage and work within the operations budget
  • Work closely with the Finance manager to develop the Operations aspect of the budgets
  • Take ownership and accountability on all supplied equipment.
  • Ensure proper Marketing and Awareness strategies are in place to drive traffic to the vision centres.
  • Work closely with the Country Manager and Africa leadership to ensure a phased transition of operations to the in-country partner

Monitoring /Support and Reporting

  • Lead on all analysis of data for Vision centres. This includes the development of graphs and related visual tools
  • Provide all operations report on time to the lead supervisor e.g. Country Manager and/or Regional expansion and development manager
  • Weekly upward communications to Country Manager and all senior project managers on deliverables.
  • Ensure all monitoring tools are used consistently and effectively as per guidelines developed.
  • Ensure data compliance at all Vision centres
  • Ensure vision centres are compliant with 12 step audit.
  • Ensure vision centres are compliant with inventory control and replenishment processes.
  • Ensure vision centres are compliant with order entry process.
  • Ensure vision centre staff members are compliant with all QA processes.
  • Ensure vision centre staff members are compliant with all sales model behaviours ensuring all KPI metrics are achieved.
  • Ensure vision centre staff members are compliant with all policies, procedures, and behaviours in the Operations Manual.

Partnership Management

  • Collaborate with MOH and hospital management to select key talent to staff vision centres with appropriate manpower.
  • Develop and maintain relationships with current and future vision centre Eye Unit staff to teach them the skills necessary to deliver all key metrics.
  • Partnering with MoH to maintain necessary relationships needed to deliver key metrics.

Coaching and Skills transfer

  • Supervise and Coach all Operations Coordinators
  • Play a leadership role together with the other managers
  • Hold your team accountable to their job description and key metrics; Operations Coordinators
  • Transfer skills to in-country Hospital Staff to ensure transition of duties in a phased manner

Collaboration with Country Team

  • Work closely with the Country Manager to build, develop and grow strategies vital to the success of the programme in Zambia.
  • Maintain a close working relationship with the Lab and Logistics manager to ensure excellent delivery of the service
  • Any other duties assigned by Country Manager

Skills Required

  • Bachelor’s Degree in Development Studies, Sociology, Economics, Demography and other related social sciences.
  • Experience and exposure to I.T is an added advantage.
  • 2 – 3 years of experience working in a development related field with government projects or NGO’s
  • Work experience in the health care will be an added advantage.
  • Must have demonstrable experience in capacity building and facilitation of training.
  • Excellent written and verbal communication skills.
  • Ability to speak any of the major local languages is an added advantage.
  • Excellent interpersonal skills and ability to work in a multicultural environment.
  • Ability to make timely decisions, innovative and problem-solving skills

Applicants should send their resumes to [email protected] with the job title as the email subject before 31st December 2020. Only shortlisted candidates will be contacted.