Operations Manager

Our client in the health sector that supports eye care around the world is looking to hire an Operations Manager.

Responsibilities:

Operations Fulfilment

• Working closely with the Operations team, internal stakeholders and the in-country partners to execute and implement strategies that will deliver all KPI targets and strategies developed for the programme
• Work closely with Ministry of Health and Country Manager to identify sites for new VCs.
• Manage and work within the operations budget
• Work closely with the Finance manager to develop the Operations aspect of the budgets
• Take ownership and accountability on all supplied equipment.
• Ensure proper Marketing and Awareness strategies are in place to drive traffic to the vision centres.
• Work closely with the Country Manager and Africa leadership to ensure a phased transition of operations to the in-country partner

Monitoring /Support and Reporting

• Lead on all analysis of data for Vision centres. This includes the development of graphs and related visual tools
• Provide all operations report on time to the lead supervisor e.g. Country Manager and/or Regional expansion and development manager
• Weekly upward communications to Country Manager and all senior project managers on deliverables.
• Ensure all monitoring tools are used consistently and effectively as per guidelines developed.
• Ensure data compliance at all Vision centres
• Ensure vision centres are compliant with 12 step audit.
• Ensure vision centres are compliant with inventory control and replenishment processes.
• Ensure vision centres are compliant with order entry process.
• Ensure vision centre staff members are compliant with all QA processes.
• Ensure vision centre staff members are compliant with all sales model behaviours ensuring all KPI metrics are achieved.
• Ensure vision centre staff members are compliant with all policies, procedures, and behaviours in the Operations Manual.

Partnership Management

• Collaborate with MOH and hospital management to select key talent to staff vision centres with appropriate manpower.
• Develop and maintain relationships with current and future vision centre Eye Unit staff to teach them the skills necessary to deliver all key metrics.
• Partnering with MoH to maintain necessary relationships needed to deliver key metrics.

Coaching and Skills transfer

• Supervise and Coach all Operations Coordinators
• Play a leadership role together with the other managers
• Hold your team accountable to their job description and key metrics; Operations Coordinators
• Transfer skills to in-country Hospital Staff to ensure transition of duties in a phased manner

Collaboration with Country Team

• Work closely with the Country Manager to build, develop and grow strategies vital to the success of the programme in Zambia.
• Maintain a close working relationship with the Lab and Logistics manager to ensure excellent delivery of the service
• Any other duties assigned by Country Manager

Skills Required

• Bachelor’s Degree in Development Studies, Sociology, Economics, Demography and other related social sciences.
• Experience and exposure to I.T is an added advantage.
• 2 – 3 years of experience working in a development related field with government projects or NGO’s
• Work experience in the health care will be an added advantage.
• Must have demonstrable experience in capacity building and facilitation of training.
• Excellent written and verbal communication skills.
• Ability to speak any of the major local languages is an added advantage.
• Excellent interpersonal skills and ability to work in a multicultural environment.
• Ability to make timely decisions, innovative and problem-solving skills

Applicants should send their resumes to [email protected] with the job title as the email subject before 31st December 2020. Only shortlisted candidates will be contacted.