We at MTN Zambia are a purpose and value-led organization.
At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Job Title: Key Account Manager X2 (Northern and Lusaka)
Under the supervision of the, below are the Key Job Responsibilities;
- Provides inputs for the development of the business plan for Segment as requested;
- Assesses product and service needs and prepares proposals for solutions within our value proposition for Enterprise clients. Provides input in the process of developing relevant solutions that answer to client needs;
- Processes the service contract for new clients following MTNZ policy and established procedure. Maintains client file by filing all relevant documentation;
- Processes provisioning through the Sales Support, for products and services for new clients;
- Conduct education sessions for new clients to ensure that clients understand and optimize the use of new products and services, leading to high satisfaction levels;
- Interacts regularly with clients to ensure that a high level on-going technical support post implementation of solutions; and the resolution of billing and other issues that may arise within agreed SLA;
- Escalates issues beyond their authority to resolve to ensure that products and services continues to meet client expectations;
- Develops and maintains good business relationships with clients which enables us to quickly and amicably resolve client challenges, enhance goodwill and loyalty and increase the chances of additional business;
- Monitors competitor products, services and activities in the Segment and makes recommendations for action to counteract the impact of such activities within MTNZ policy;
- Provides information for the analyses of client account performance for purposes of optimizing sales and penetration into existing Enterprise customers through appropriate life cycle management to grow revenues and value;
- Applies MTN Enterprise policies and principles appropriately in all acquisition and retention activities;
- Ensures that clients meet their payment obligations on a timely basis. Ensures, in liaison with the Credit team that all accounts in their area are sitting within the allowable credit period;
- Stays abreast of developments in areas of expertise and performs to the highest ethical and professional standards;
- Carries out any related duties that will enhance the mission of the job;
- Any other responsibilities or tasks as maybe assigned by management.
Candidate Requirements
- Grade 12 Certificate with 5 credits or better of which English and Mathematics are a must;
- Business/Marketing or equivalent professional Diploma
- 3 years experience in a sales environment, at least 1 Experience in Telecommunications
- Corporate Sales & Marketing
- Customer Relationship Management
- Key Account Strategies
To apply, please email your cover letter, CV, and copies of your qualifications to jobs.ZM@mtn.com. Ensure the subject line includes the title of the position you are applying for.
Candidates are mandated to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Hand delivered applications will not be accepted. The closing date for accepting applications is
17th September 2025.
Note: that only shortlisted candidates will be contacted.