About Unifi
Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.
Learn more about Unifi at:
www.unifi.credit/about
Role Purpose
This role is designed for a dynamic and results-driven individual to lead Unifi’s Chama Branch. The Branch Manager will be responsible for driving business growth, overseeing daily operations, and ensuring the delivery of exceptional customer service. With a strong focus on leadership, sales, marketing, and risk management, the ideal candidate will foster a high-performance team culture, identify local market opportunities, and implement strategies that align with Unifi’s mission and standards. This position is key to ensuring branch profitability, compliance, and sustained customer satisfaction.
Responsibilities
- Assess local market conditions to identify current and future sales opportunities.
- Drive branch growth through strategic marketing and targeted outreach initiatives.
- Lead and manage a high-performing team by fostering a culture of teamwork, accountability, and excellence.
- Build and maintain strong relationships with customers, stakeholders, and the community.
- Handle escalated customer complaints and ensure timely, effective resolution.
- Prepare and submit accurate monthly reports to headquarters on branch performance and business status.
- Identify operational gaps and implement corrective actions to optimize performance.
- Ensure compliance with company policies, credit regulations, and ethical standards.
- Develop and implement risk management strategies to minimize exposure.
- Monitor market trends and provide competitive intelligence reports.
- Approve loans in line with credit policy and risk assessment protocols.
- Oversee people management functions including performance monitoring, coaching, and development.
- Share best practices and collaborate with other branches to drive collective success.
- Uphold a high standard of customer service and ensure sales targets are met or exceeded.
- Represent and enhance the visibility and reputation of the branch within the community.
- Perform any other duties as may be assigned.
Requirements
- Diploma or Degree in Banking & Finance, Business Administration, or a related field.
- Proven leadership skills with experience managing teams in a sales or financial services environment.
- Strong organizational and time-management skills.
- Ability to work independently while fostering collaboration within a team.
- Excellent multitasking, communication, and problem-solving abilities.
- A results-oriented mindset with a focus on service delivery and business growth.
- A minimum of 3 years work experience in a financial services sector
