Job Title: Property Maintenance Manager
Location: Lusaka
Contract Type: Full-Time
Overview
We are seeking a highly organized and proactive Property Maintenance Manager to oversee the maintenance and upkeep of 44 residential units and 1 office block. The successful candidate will be responsible for ensuring that all properties are well-maintained, safe, and aesthetically pleasing, while delivering a high level of tenant and client satisfaction.
Key Responsibilities
- Maintenance Planning & Execution
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Develop and implement maintenance plans for all properties.
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Conduct regular inspections of units, office block, and common areas.
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Coordinate and schedule maintenance, repairs, and preventive works.
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Ensure response time to maintenance issues does not exceed 24 hours.
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Manage key assets such as the swimming pool, generator, and inverters.
- Budget Management
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Prepare and manage property maintenance budgets.
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Monitor expenses and implement cost-saving measures without compromising quality.
- Vendor Management
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Select and manage external vendors/contractors.
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Negotiate and oversee service contracts.
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Monitor vendor performance and ensure quality standards.
- Health & Safety Compliance
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Ensure compliance with health, safety, and environmental regulations.
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Conduct regular safety inspections (including borehole quality, water, purification systems, and tank hygiene).
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Implement emergency response procedures.
- Tenant & Client Satisfaction
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Maintain strong relationships with tenants and clients.
-Address maintenance requests promptly and professionally.
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Conduct quarterly satisfaction surveys and implement improvements.
- Team Management
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Supervise maintenance staff and contractors.
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Provide guidance, feedback, and performance evaluations.
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Ensure all work meets company standards.
Key Performance Indicators (KPIs)
- Maintenance costs vs. budget (minimize wastage, ensure cost control).
- Timely resolution of maintenance requests (24-hour response).
- Staff and vendor performance (quality and supervision).
- Tenant/client satisfaction (quarterly survey results).
- Property compliance (security, health, and safety standards).
- Emergency maintenance issues resolved immediately.
-Property aesthetics are maintained at a high standard.
-Timely and complete property inspections and tasks.
-Image proof of maintenance at tenant move-in/move-out.
Qualifications & Skills
- Diploma/Degree in Property Management, Facilities Management, or related field.
- Proven experience of 3–5 years in property/facilities maintenance management.
- Strong leadership and people management skills.
- Excellent budgeting and cost control skills.
- Strong vendor management and negotiation abilities.
- Good knowledge of health and safety compliance.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and respond to emergencies effectively.
How to Apply
Interested candidates should send their CV, cover letter, and copies of qualifications in one document to: Email reception@citrinelimited.com
with the subject line: “Application – Property Maintenance Manager” by 28TH September 2025.
