JOB SUMMARY
The job holder will be responsible for following up clients in arrears for payments and/or consolidation of loans resulting in loan rehabilitation.
JOB SPECIFICATIONS
• Follow up on defaulting clients for debt consolidation resulting in rehabilitation of loans and move them out of arrears.
• Ensure closure and completion of assigned calls by use of persuasive skills in convincing clients to make cash payments
• Ensure that perpetual defaulters sign repayment plans to achieve maximum & timely collections
• Tracing clients that are unreachable as well as maintaining stakeholder relationships.
• Ensure a smooth transition of collections from early warning to off payroll collections for clients confirmed to be off payroll.
• Comprehensive interpretation of loan accounts, tracking of payments, facilitate payments being linked to loan accounts promptly and correctly
• Provide inputs for monthly default reason coding, ensure loans are classified under the correct collection mode.
• Preparation of the defaulting client files, call reports, update and circulation of follow-up reports reflecting payments, and client feedback and action reports.
• Preparation of any other reports necessary
• Perform any other lawfully given duties
MINIMUM ENTRY REQUIREMENTS
• Full Grade 12 certificate including Mathematics and English
• Degree holder in social sciences or any other related field of study
• Minimum of six months’ work experience in this field is an added advantage
OTHER SKILLS AND ATTRIBUTES
Ability to work well under minimum supervision.
Proactive and self-motivated.
Attention to detail and ability to work accurately.
Maintain the highest level of confidentiality and integrity
TO APPLY
Suitable candidates must send their applications to careers@bayport.co.zm with the position applied for as the email subject, attaching their current CVs and professional/academic certificates.
The closing date for receiving applications is Friday 3rd October 2025. Only shortlisted candidates will be contacted.
