About d.light
Founded in 2007 as a for-profit social enterprise, d.light manufactures and distributes award-winning solar products designed to serve the more than 2 billion people globally without access to reliable electricity. With operations across Africa, Asia and the Americas. d.light has transformed over 200 million lives worldwide through its sustainable solar products and solutions.
Position Overview
We are looking for nine dynamic Field Collections Officers (FCOs) in Zambia who are passionate about customer engagement and empowering individuals with sustainable solar energy.
About the Role:
We are seeking dedicated and professional Collections Officers to manage debt recovery, ensure timely repayments, and maintain a healthy customer portfolio in Eastern and Copperbelt provinces of Zambia.
Key Responsibilities:
- Manage and maintain an assigned customer portfolio, ensuring timely repayments and minimal delinquency.
- Conduct regular visits and follow-ups with customers holding overdue accounts.
- Negotiate and agree on repayment plans with defaulting customers, ensuring commitments are documented and tracked.
- Initiate loan restructuring processes to align with customer repayment capacity.
- Provide basic technical support and troubleshoot product issues for customers.
- Maintain accurate and updated records of customer interactions and repayment status.
- Initiate and repossess company products as a last resort, in line with company policy.
- Achieve monthly collections and recovery targets as set by management.
What We Offer:
- Commission-based earnings with attractive performance incentives.
- Talk-time allowance to facilitate customer communication.
- The opportunity to work with a purpose-driven team dedicated to transforming lives through clean energy.
Requirements:
- Diploma or equivalent qualification in Business, Finance, Marketing, or a related field.
- Prior experience in collections, customer relations, or field sales is a plus.
- Excellent communication and negotiation skills.
- Proven ability to work independently and achieve set targets.