As a Sales Associate, your primary role is to ensure superior customer service by answering product and service questions, while suggesting information about other products and services. You will be responsible to process orders, prepare customer correspondences and fulfill customer needs to ensure customer satisfaction.
Duties and Key Areas of Responsibility
- First point of contact for all customer queries and processing of orders
- Open and maintain customer accounts and profiles by recording account information on the admin website
- Liaison between Sales, Finance, IT and customers
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports
- Manage inbound customer calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Go the extra mile to engage customers
- Assist with placement of orders, refunds, or exchanges
- Advise customers on available products
- Omnibus & FICA Management
- Ad hoc Duties as required from time to time
Requirements
Academic and Trade Qualifications
- National Senior Certificate
- Additional courses in relevant fields will be advantageous
- Valid Driver’s License and Passport.
Work Experience & Skills
- Minimum 1 year of experience in Sales
- Previous experience in an inbound and outbound service center
- Experience in logistics and transport is advantageous
Personal & Behavioural Traits
- Excellent communication skills: Ability to effectively communicate with customers, team members, and other stakeholders.
- Results-oriented: Strong focus on achieving or exceeding sales targets.
- Customer focus: Ability to build and maintain strong relationships with customers and relevant stakeholders.
- Adaptability: Ability to adapt to changing market conditions and customer needs.
- Problem-solving skills: Ability to identify and address sales-related issues effectively.
- Team player: Ability to collaborate with other departments to achieve sales objectives.
- Align with Korridor’s values:
- We say it, mean it, do it
- We find a way
- We change the game
- We help each other thrive
