a. Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
Ensures consistently imparts the correct product and services information during each call.
Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service
Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
Accurately tags each call as per defined tagging list/CRM tagging list.
Ensure that the quality of each call is in compliance with predefined quality parameters.
Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests
