REPORT TO: DIRECTOR/ GENERAL MANAGER
RESPONSIBILITIES:
. Serve as a point of contact for clients regarding shipments, deliveries and logistics updates.
. Provide timely and accurate information on shipment status, delays and delivery schedule.
. Build and maintain strong relations with clients, ensuring high levels of satisfaction.
. Handle clients inquiries, complaints and claims professionally and promptly.
. Coordinate with the internal team (transport, warehouse and finance to resolve customer issues.
. Proactively communicate potential disruptions ( border delays, customer issues and offer solutions).
. Ensure all deliveries are supported by valid proof of delivery (PODs)
. Verify that PODs are correctly signed, stamped and complete.
. Follow up with drivers and customers for missing PODs.
. Ensure the PODs are submitted on time
. Tracking reports
. Monitoring the exact location of tracks (GPs)
. Handle all border documentation
. Make announcements
. Negotiate prices if need be
. Stock up the office for both drivers and admin.
. Make sure the cleaner cleans the offices on time.
KEY SKILLS
. Strong communication and interpersonal skills
. Professionalism and emotional intelligence
. Ability to manage difficult clients calmly
. Attention to details and responsiveness
. Good negotiation and stakeholder management skills.
. Strong coordination and planning skills.
Yes. I just forgot to add
Diploma or degree in transport and logistics, supply chain or related field
1-3 years work experience in logistics
Female Candidates are strongly encouraged to apply.
Deadline for applications is 25th April 2026