Q U A L I F I C A T I O N S A N D E X P E R I E N C E
Minimum Required Qualifications and Experience:
- Advanced Diploma in computer science, engineering or relevant field
- Full Grade Twelve Certificate
- Paid up Member with ICTAZ
- 3 years’ work experience in IT operations or related field
- Experience with Windows/Linux servers and cloud environments.
Desirable Qualifications and Experience:
- Bachelor’s degree in computer science, engineering or relevant field
- Paid up membership with ICTAZ
- Certification as IT Technician will be an advantage (e.g.CompTIA A+, Microsoft Certified IT Professional)
- 4 Years Proven work experience as IT Technician or relevant position.
- Excellent IT diagnostic and problem-solving skills.
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Proven documented track record of providing IT services of a similar nature.
T E C H N I C A L A N D B E H A V I O U R A L C O M P E T E N C I E S
- Strong Technical support and troubleshooting of computer systems, hardware, software, and peripherals abilities
- Ability to offer IT service delivery and end-user support management
- Good at User account administration and access management
- Ability to offer excellent Scan, print, and electronic file management support
- Ability to manage IT asset tracking, inventory control, and lifecycle management
- Good at Network infrastructure support, configuration, and administration
- Good working knowledge of ICT systems maintenance and performance monitoring
- Knowledge in Information security, data protection, and ICT compliance support
K E Y P E R F O R M A N C E A R E A S
Systems and Hardware Technical Support
- Setting up hardware platforms required for installation and configuration of applications and operating systems.
- Undertaking routine preventive, corrective, and conditional maintenance of IT equipment, as well as recommending disposal of obsolete equipment.
- Ensuring operating systems on end-point devices and firmware on network devices are up to date.
- Ensuring all hardware-related issues, including end-user computers, printers, and other devices, are resolved.
- Conducting daily morning health checks and sharing reports with Group IT.
IT Services and User Management Support
- Setting up end-user accounts and resetting passwords on Active Directory and Office 365 as and when required.
- Setting up user permissions in relation to shared folder access and allocation of network resources.
- Troubleshooting and resolving all end-user related IT issues within the Service Desk SLA time frame and escalating to Back Office where necessary.
- Ensuring anti-virus software on all user computers is up to date.
- Supporting end-users with issues related to business applications and other applications, including Smartcare, DMAD, Service Desk, and Sage Evolution.
- Deactivating and/or removing all former RTC employees from the system.
Network Infrastructure and Administration Support
- Ensuring that a stable and reliable internet connection is always available.
- Monitoring network usage and ensuring user compliance with approved guidelines.
- Ensuring the integrity of LAN/WAN security.
- Performing LAN/WAN support functions before escalating issues to Back Office.
- Monitoring network security and reporting any potential or existing threats to the IT Governance, Security, Risk & Compliance Specialist and the IT Infrastructure team.
- Monitoring the surveillance (CCTV) system to ensure all cameras and NVRs are online and reporting any system failures requiring specialized attention to Back Office.
Scan, Print and file Management
- Providing adequate protection and reducing the risk of data loss.
- Ensuring that the print server is functional, in good condition, and that all users are able to print.
- Ensuring Scan-to-Email functionality is working for all users.
- Installing, upgrading, and configuring network printers, directory structures, user access, security software, and file services.
IT Asset Management
- Maintaining and updating the IT asset register with accurate device, user, and location details.
- Monitoring the allocation, movement, transfer, and return of IT assets across the organization.
- Conducting periodic asset verification and reconciliation to ensure accountability and accuracy.
- Managing asset tagging, warranty tracking, maintenance records, and disposal of obsolete equipment.
- Preparing IT asset inventory reports and ensuring compliance with organizational asset management procedures
A P P L I C A T I O N P R O C E E D U R E
- Applications in the form of a cover letter and CV must be submitted to Vacancy19@righttocare.orgNOT later than 13th May 2026.
- Only shortlisted candidates will be contacted.
