Reports To:
General Manager / Director
Job Purpose:
To oversee and manage the day-to-day operations of the club, ensuring high-quality customer service, profitability, staff supervision, compliance, and an enjoyable customer experience.
Key Responsibilities:
- Supervise overall club operations including bar, entertainment, customer service, and security coordination.
- Ensure excellent customer service and prompt resolution of complaints.
- Manage staff schedules, performance, attendance, and discipline.
- Monitor daily sales, cash controls, and operational reporting.
- Ensure proper stock management and minimize theft, wastage, and losses.
- Coordinate club events, promotions, and special entertainment activities.
- Ensure compliance with health, safety, licensing, and company regulations.
- Maintain order, professionalism, and a safe environment for customers and staff.
- Work closely with finance or management on budgeting and operational performance.
- Prepare daily, weekly, and monthly management reports.
Qualifications and Requirements:
- Grade 12 Certificate.
- Diploma or Degree in Hospitality Management, Business Administration, or a related field.
- Proven experience managing a club, bar, restaurant, or similar establishment.
- Strong leadership and customer service background.
- Ability to work late hours and manage a dynamic entertainment environment.
Key Skills and Competencies:
- Leadership and supervision.
- Customer service management.
- Cash and stock control.
- Conflict resolution.
- Decision-making.
- Operational planning.