Receptionist/Front Office Clerk

Duties and Responsibities

The successful candidate will be expected to perform the below (but not limited to) tasks:

• Greeting guests on arrival at the lodge.

• Processing check-ins and explaining key facilities within the hotel including on-site restaurant

• Taking bookings by phone and walk in’s and recording all details in our system

• Providing advice and information about local attractions, restaurants and transport options

• Creating final bills at check-out and processing payments

• Helping guests with special requests, for example wake-up services

• Taking messages and passing them on to guests promptly

• Dealing with guest complaints or issues in a timely and professional manner

• Liaising with housekeeping staff to ensure rooms are available for check-in

Skills and Expertise

• Problem-solving abilities

• Communication and interpersonal skills

• Excellent customer service skills

• The ability to maintain professional standards under pressure

• Strong IT skills and knowledge of booking systems and software

Education & Qualifications

• A minimum of 2 years work experience in a similar role

• Full grade 12 certificate

• Must be physically fit, as the role requires moving around at times, and working night shift. It also involves standing for many hours when required.

Remuneration: In the region of K1,500.00 – K1,950.00 (depending on experience).

How To Apply:

Email: chirwamichael6@gmail.com

Contact: Mr Michael Chirwa (Managing Director) +260977780521 / Mrs Mwangala Chirwa +260977800558 (General Manager)

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Receptionist/Front Office Clerk

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