The Senior Operations Manager is responsible for overseeing and optimizing the organization’s operations across multiple departments, sites, or business units. This role focuses on driving efficiency, improving performance, managing resources, and ensuring that operational activities align with the company’s strategic goals. The position requires strong leadership, analytical thinking, and the ability to scale operations effectively.

Key Responsibilities

Lead and manage day-to-day operations across multiple teams, departments, or locations
Develop and implement operational strategies to improve efficiency, productivity, and cost-effectiveness
Monitor and analyze performance metrics (KPIs) and drive continuous improvement initiatives
Oversee budgeting, forecasting, and cost control within operations
Ensure smooth coordination between departments (e.g., logistics, finance, HR, supply chain)
Identify operational risks and implement mitigation strategies
Standardize processes and implement best practices across the organization
Supervise and mentor Operations Managers and team leaders
Ensure compliance with company policies, industry standards, and regulatory requirements
Collaborate with senior leadership to align operations with business objectives
Lead large-scale projects such as expansion, system implementation, or restructuring

Qualifications & Requirements

Master’s degree in Business Administration (MBA), Operations Management, Engineering, or related field
Minimum 7–12 years of proven experience in operations, with at least 3–5 years in a leadership role
Demonstrated ability to manage multiple teams, locations, or business units
Strong track record of improving operational efficiency and performance
Solid experience in budgeting, financial analysis, and cost control
Familiarity with ERP systems and operational tools
Professional certifications (e.g., Lean, Six Sigma) are an added advantage

Key Skills

Leadership and people management
Strategic thinking and execution
Data analysis and decision-making
Process improvement (Lean, Six Sigma is a plus)
Financial and business acumen
Communication and stakeholder management
Problem-solving under pressure

Working Conditions

Primarily office-based with frequent site visits
May require travel across locations or regions
Occasional extended hours depending on operational demands

Performance Indicators (KPIs)

Operational efficiency and productivity improvements
Cost reduction and budget adherence
Achievement of service level targets (SLAs)
Process improvement implementation success
Employee performance and retention within operations
Customer satisfaction and service delivery quality

Trust Edge Financial Consulting

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Senior Operations Manager