Operations Manager (Lusaka)

Capacity Recruitment Agency Limited

Financial Services company based in Lusaka

*Vichitika Capital* is a Financial Services company based in Lusaka specialised in Financial Services solutions. In its quest to give the best service, the Company seeks to employ a suitable, highly motivated, self-starter and goal-oriented professional to fill the following the position of Operations Manager.

Job Purpose

To plan, organize and coordinate the activities of a start-up lottery organization, oversee the daily operations, and facilitate communications for all stakeholders including staff and customers.

Job Accountabilities

  • Ensure the implementation of corporate goals and objectives for the operations team; and ensure the team adheres to Company standards of conducting business, while goals and production quotas are obtained
  • Should be able to review lottery procedures, policies, processes, arrange prices, train staff and strive to improve the profitability of the business.
  • Take responsibility for all lottery activities and ensure that relevant lottery rules and regulations are adhered to.
  • Responsible for developing and managing strategies that enhance the Sports Betting Lotto, Scratch card games and division earnings.
  • Ensure management of daily operations including Draws, Field Operations, Customer Service and Repair and Maintenance.
  • Ensure that the Company is always compliant with regulatory bodies.
  • Provide input to Finance for annual and periodic budgets for the organization.
  • Assist in achieving the financial objectives of the Company by following guidelines established in profitability and pricing; review the team pipeline to determine the revenue expectations; develop strategies for increasing profitability and decreasing processing times
  • Constantly review Team performance and monitoring and follow up on Teams Key Performance Areas.
  • Liaise with all vendors.
  • Adhere to all Company policies, processes and procedures inclusive of following communication procedures, securing proprietary documents and expense reports.
  • Able to set up cost effective systems and be able to multitask.
  • Any other duties assigned by management from time to time.


  • Full Grade 12 Certificate with at least five (05) credits including Mathematics and English.
  • Degree/Diploma in Accounting or Finance or Marketing or any related course.
  • Minimum of 4 years Lottery operations experience, 2 of which should be in a managerial position.
  • Must have excellent communication skills.
  • Strong operations background in a financial services environment.
  • Must have excellent IT skills.
  • Aged between 30 and 45 Years.

Additional Attributes Required for the Job:

  • Teamwork – job relies heavily on other staff executing their tasks, hence team marshalling skills are of great Importance.
  • Must possess networking Skills.
  • Must be Innovative.
  • Must be honest and of sober character.
  • Must have the ability to make rational decisions.
  • Must have supervisory/leadership Skills.
  • Must have Investigative Skills.

Interested applicants who are suitably qualified and experienced for the above positions should submit their application letters and qualifications by 14th June 2022 to the:

Email:  [email protected] and [email protected]

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