Customer Care Consulatant

Website FSG Zambia Ltd

FSG Zambia Ltd "We Care"

PURPOSE OF THE JOB:

To strategically initiate and respond to all Assurance clients needs.

KEY PERFORMANCE AREAS:

  • Attend To calls by providing information related to insurance policies and information about any modifications in the policy to prospective as well as current clients.
  • Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
  • Provide feedback from clients as well as forward necessary documentation received to affected department.
  • Examine whether the necessary changes were made in so as to resolve the customer’s problems.
  • Advise Premium Administrator regarding clients who wish to cancel policies.
  • Ensure collection and proper upkeep of insurance records.
  • Solicit sale of additional or new products and services.
  • Upkeep of Funeral Insurance Management System.
  • Maintain strong customer relationships.
  • Promote sale of funeral policies.
  • Protect the company reputation.
  • Issue policies to customers.
  • Communicate effectively with reporting line managers.
  • Keep the business place clean and tidy at all times and
  •  Carry out any other duties assigned by line Managers.

EDUCATIONAL REQUIREMENTS:

  • Minimum of a Diploma in any business related program.
  • At least 3 years’ experience in a fast Service Delivery Industry

REQUIRED COMPETENCIES:

  • Effective communication at all levels
  • Pacify difficult customers and handle their problems
  • Willingness to provide assistance
  • Approachable
  • Good memory to remember details and data
  • Able to work in flexible work timings.
  • Able to cope with a fast-paced work environment
  • Resolve problems efficiently after critically analyzing situations.
  • Computer literate
  • Ability to make timely decisions
  • Highly assertive
  • Eye for details

To apply for this job email your details to recruitmentzm@fsg.co.zm