Indirect Sales Coordinator – Mobile Home Broadband

  • Full Time
  • Kitwe, Zambia
  • 0000 ZMW / YEAR
  • Applications have closed

MTN Zambia

The key responsibilities for this role include but not limited to the following:

  • Provides inputs for the development of the business plan for Segment as requested;
  • Assesses product and service needs and prepares proposals for solutions within our value proposition for Enterprise clients and provides input in the process of developing relevant solutions that answer to client needs;
  • Develops, Manages and promotes Home pack and Mifi sales through existing and new channels;
  • Ensures optimal placement of Direct Sales Argents through all available channels for optimal results including support of Dealers, connect stores and service centre initiatives;
  • Processes the service contract for new clients following MTNZ policy and established procedure.
  • Maintains client file by filing all relevant documentation;
  • Processes provisioning through Sales Support, for products and services for new clients;
  • Conducts education sessions for new clients to ensure that clients understand and optimise the use of new products and services, leading to high satisfaction levels;
  • Interacts regularly with clients to ensure that a high level on-going technical support post implementation of solutions and the resolution of billing and other issues that may arise within agreed SLA.
  • Escalates issues beyond their authority to resolve to ensure that products and services continues to meet client expectations;
  • Develops and maintains good business relationships with clients which enables us to quickly and amicably resolve client challenges, enhance goodwill and loyalty and increase the chances of additional business;
  • Provides information for the analysis of client account performance for purposes of optimising sales and penetration into existing Enterprise customers through appropriate life cycle management to grow revenues and value;
  • Applies MTN Enterprise policies and principles appropriately in all acquisition and retention activities;
  • Ensures that clients meet their payment obligations on a timely basis, ensures, in liaison with the Credit team that all accounts in their area are sitting within the allowable credit period;
  • Conducts sales and exceeds revenue targets.

Candidate Requirements

  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
  • Business/Marketing or equivalent professional Diploma;
  • 2 years’ experience in a sales environment and at least 1 Experience in Telecommunications.

Women are strongly encouraged to apply

Hand delivered applications will not be accepted.

Note: that only shortlisted candidates will be contacted.


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