Store Manager

ROLE OVERVIEW

We are looking for a manager to drive the operational standards within the Debonairs brand in Choma with the responsibility and accountability to achieve employee leadership, customer satisfaction, profits and sales targets and operational efficiencies and excellence within the set policies and procedures.

DUTIES/RESPONSIBILITIES

Oversee the operations  of the Restaurant to meet business goals and projections.
Collaborate closely with the Head of Operations and produce agreed upon reports on the store’s operations
Empower the operational team with the leadership and resources they need to successfully complete operations initiatives, lead employees to encourage maximum performance and dedication
Positively represent the company at all times through a success-oriented and professional demeanor
Measure and report on operational performance and develop plans to improve relevant success measurements
Implement effective processes and procedures to take Restaurant to the next level of operations
Set goals and objectives for performance and growth for Restaurant, with the Head of Operations
Oversee daily production and maintenance operations for Restaurant
Evaluate performance through analysing and interpreting data and metrics.
Drive achievement of operational excellence through managing by addressing stock variances, Cost of Labour and controllable expenses in line with budget
Conduct monthly evaluations on the Stores to monitor profitability
Facilitate operational excellence by ensuring that staffing levels adheres to the business and store requirements
Maximise profit by ensuring effective implementation of marketing promotions and identifying and recommending sales growth opportunities
Monitor and analyse customer complaints in order to identify critical problem areas within store.
Oversee the consistent implementation of restaurant policies and procedures by direct reports to ensure compliance.

MINIMUM REQUIREMENTS

Grade 12 essential
Relevant tertiary qualification advantageous
Minimum 4 years’ restaurant management experience in the quick-service restaurant (QSR)/fast food industry
Solid understanding of financial principles

CORE COMPETENCIES

Leadership and people management
Analytical thinking
Strategy and execution
Customer centricity
Decision making
Conflict management

Candidates who meet the above criteria should email applications, CVs and copies of academic and professional qualifications to [email protected]