Superintendent, Site Health Services


At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Purpose of the role 

The superintendent will be responsible for the management of services related to clinical services, patient transportation, ambulance services and clinical asset management.

Key Responsibilities:

Site based medical services:

  • Supervise onsite contract with MBCC, or other appointed medical service provider at treatment facilities, with this position the key interface with the site based clinic managers.
  • Support monthly and annual key performance indicators as agreed with MBCC or the appointed medical service provider.
  • In conjunction with the appointed medical service provider develop and implement improvement plans that originate from internal processes, external audits or assessments or based on operational requirements or experience.
  • To support any complaints related to clinical services and address these with the appointed medical service provider.

Case management and referrals

  • Support medical evacuations both locally and internationally.
  • Responsible for keeping MEEPs updated and evaluating opportunities based on the evolving medical service industry in the sub-region.
  • Responsible for collecting updated medical status reports and sharing these with interested parties, respecting patient privacy and confidentiality requirements.
  • Management of the workflow process for emergent or cold case patient referrals and review of cases for confirmation of approval of cover.
  • Reviews all referrals from the medical service provider for offsite medical treatments /hospitalization to verifying extent of cover, relationship with provider and justification/ need for medical care. As required escalate any complex cases for additional approvals.
  • Support the collation and analysis of data on offsite referrals to determine any trends and opportunities to improve the referral or specialist consultation process.
  • Evaluate opportunities for innovation, including forms of telemedicine or teleconsulting to reduce the need for offsite referral.
  • Responsible for keeping up to date with services and medical facilities available within the country and creating/maintaining relationships with service providers.
  • Case management of Injuries on Duty while they are in treatment facilities and coordination of referrals into occupational health.
  • Interface between site based ambulance service and ERT and the offsite ambulance service so resources are pooled and can be mutually supportive as required.
  • To support disaster planning and recovery planning including mass casualty scenarios as a core member of team.

Ambulance and vehicle service

  • Support fleet management in liaison with the site maintenance departments.
  • Evaluate vehicle tracking reports to ensure compliance with establishing driving standards.
  • Ensure fitness to drive for all drivers.
  • Ensure all ambulance staff are trained on first aid and basic life support.
  • Maintain and develop effective communication channels for the emergency services crews.
  • Rostering of staff.
  • Look for opportunities to increase operational efficiencies.
  • Triage of cases to determine the best mode of referral and what the team and equipment requirements may be- to be done in conjunction with the treating clinical team and receiving team.
  • Asset management and maintenance of equipment.
  • General supervision of the ambulance team.
  • Management and monitoring of the health vehicles movements
  • Support the management of the budgets for the ambulance service.
  • Support direct Health team as HR liaison for onsite Health issues.

Medical oxygen

  • Oversee and supervise the production and supply of medical oxygen to all facilities.
  • Manage the oxygen generating plant in line with manufacturer specification and procedures as well as national regulations.
  • Manage required plant maintenance.
  • Ensure staff are afforded up to training and support.
  • Support the storage, maintenance and other requirements of the oxygen delivery systems that were created for the Covid-19 pandemic.
  • Ensuring effective, accurate and timely reporting and communication Represent FQM Health and Wellness in local and international industry events and conferences.
  • Other as required by the health and wellness manager.

Qualifications Required:

  • Qualified as an allied health care professional or nurse.
  • Other qualifications will be considered if there is demonstrated experience to fulfil the required scope.

Experience Required:

  • Demonstrated experience working in emergency medicine.
  • Experience in remote site setting ideally in mining or oil and gas.
  • Experience in working in private medical setting.
  • Excellent computer skills.
  • Minimum 10 years clinical experience.
  • Management of oxygen provision and administration.

Behavioural Traits Required:

  • Teamwork
  • Bold initiative
  • Thinking safely
  • Upholding quality
  • Technical Skill

Operational Requirements:

  • Overtime when necessary.
  • An understanding of the cultural and political environment.
  • An understanding of relevant legislation, policies and procedures.

  • Legitimate employers should never ask for a fee during the recruitment process.
  • If you are asked for money do not proceed. Find out how to conduct a safe job search here.