Richmond Finance Company Zambia is expanding and looking for energetic, customer-oriented Client Service Executives to join our teams in Livingstone, Mazabuka and Mufulira. If you are passionate about client engagement and have a flair for sales and marketing, this is your chance to grow with a leading financial institution.
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Key Responsibilities:
- Serve as the first point of contact for clients, delivering outstanding service and support.
- Promote and sell the company’s full range of financial products and services.
- Execute marketing strategies to attract new clients and retain existing ones.
- Handle client inquiries, complaints, and requests with professionalism and urgency.
- Making follows up and reminders for payment.
- Maintain accurate client records, updating the system and ensure compliance with company policies.
- Prepare and submit monthly, quarterly, and annual performance reports for the branch and overall business operations.
- Engage in business development and provide continued analysis on market changes.
- Collaborate with internal teams to enhance service delivery and client satisfaction.
Qualifications & Skills:
- Diploma in Business Administration, Marketing, Finance, or related field.
- Minimum of 2 years’ experience in customer service or sales, preferably in financial services.
- Excellent communication and interpersonal skills.
- Strong sales acumen and ability to meet targets.
- Proficiency in Microsoft Office Suite.
- High level of integrity, initiative, and attention to detail.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for career advancement and professional development.
- Supportive and inclusive work environment.
- Exposure to innovative financial products and client engagement strategies.
How to Apply:
Send your CV and cover letter to hr@richmond-fin.com with the subject line: Application – Client Service Executive. Applications close on 10 October 2025. Only shortlisted candidates will be contacted.