Position Overview
We are seeking a proactive and organized Sales & Admin Associate to join our growing team. The ideal candidate will play a key role in managing client interactions, coordinating bookings, supporting sales initiatives, and maintaining efficient administrative operations. This person will be the face of our business ensuring smooth communication between clients, technicians, and management.
Key Responsibilities
Sales & Customer Service
- Welcome customers and provide detailed information about our services and pricing.
- Manage customer inquiries via phone, WhatsApp, email, and social media.
- Prepare quotations, invoices, and receipts for clients.
- Upsell services and promote packages or special offers.
- Follow up with clients after service to ensure satisfaction and encourage repeat business.
- Maintain and update the client database.
Administrative & Operations Support
- Schedule and coordinate detailing appointments and technician assignments.
- Assist with daily record keeping, sales reports, and expense tracking.
- Support management in monitoring inventory levels of supplies and consumables.
- Sourcing and restocking daily necessities for the team
- Disbursement of products and equipment to the team in preparation for field work
- Run company errands
- Maintain organized files for clients, suppliers, and financial records.
- Ensure smooth front-office operations and a professional environment.
Marketing & Coordination
- Assist in creating social media posts and promotional content.
- Help organize campaigns, loyalty programs, and partnerships.
- Collect customer feedback to improve service delivery.
Qualifications & Skills
- Certificate, Diploma or Degree in Business Administration, Marketing, Social sciences or any related field.
- 1–3 years of experience in sales, customer service, or office administration (experience in the automotive industry is an advantage).
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office (Excel, Word) and basic accounting or POS systems.
- Organized, detail-oriented, and able to multitask in a fast-paced environment.
- Passionate about cars and customer service excellence.
