Loan Officer

Motree Finsolutions Limited • Contract • Lusaka • 2w ago

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Loan Officer. This role is a critical point of contact for our clients, responsible for providing exceptional customer service, processing loan applications, and managing client relationships. The ideal candidate will possess excellent communication skills, a strong understanding of lending principles, and a genuine passion for helping others achieve their financial goals.

Key Responsibilities

· Customer Service Excellence - Provide outstanding customer service to all clients, addressing inquiries, resolving complaints, and ensuring a positive experience at every interaction (phone, email, in-person).

· Loan Origination and Processing - Guide prospective clients through the loan application process, collecting required documentation and assessing creditworthiness

· Portfolio Management - Maintain regular contact with existing clients, monitoring loan repayment schedules, addressing delinquencies, and identifying opportunities for additional financial services.

· Compliance and Reporting - Ensure adherence to all company policies, regulatory requirements, and ethical lending practices, maintaining accurate records and submitting timely reports as required.

Qualifications and Skills

· Minimum Certificate in Business or Related Fields

· At least one year relevant experience

· Excellent communication, interpersonal, and problem-solving skills

· Proficiency in computer applications (Microsoft Office Suite)

· Must have no criminal record, should pass background check

· High level of integrity and ethical conduct

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