New Fairmount Hotel in Livingstone, Zambia are looking for an experienced and qualified Front of House Supervisor to report directly to our Senior Management.
Job Title: Front OF House Supervisor
Qualification, Experience and Competencies:
· Bachelor’s Degree and/or a Higher Diploma in Business / Management related subject.
· Minimum of 2 years Managerial experience ideally in hospitality.
Job Specification
To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas always operate a high-quality service.
- To supervise the professional greeting of clients and visitors, to the highest standards.
- To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
- Recruitment, induction and training of receptionists and meeting room co-ordinators
- Appraisals and performance management of staff, including monthly meetings.
- Leading, monitoring, motivating and inspiring the team; providing guidance and support.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
- On-going development of skills and knowledge for the FOH team.
- Produce, manage and operate the reception rota.
- Manage the implementation for any change or upgrade in software systems.
- Monitor budget and produce weekly/monthly reporting where applicable
- Supervise the co-ordination of VIP Functions and events.
