Kyalami Boutique Hotel Ltd
A newly operational boutique hotel with small, stylish, and intimate lodging properties that offers a highly personalized and unique guest experience. Located in a prime business area of Lusaka, Zambia, with over 30 rooms, a restaurant and a bar. Kyalami Boutique Hotel brings a more private, cozy, and exclusive feel with a strong theme and culturally inspired hospitality. Our staff tends to provide tailored experiences, remembering guest preferences and offering customized recommendations.
Position: Hotel Manager – Operations & Marketing
1. Job Purpose
To manage and elevate the day-to-day operations and brand presence of a boutique hotel by delivering highly personalized guest experiences, maintaining exceptional service standards, and executing targeted marketing strategies that reflect the hotel’s unique identity.
2. Key Responsibilities
A. Operations Management
- Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and security.
- Ensure high standards of guest service and satisfaction.
- Monitor and improve operational efficiency and cost control.
- Implement and enforce standard operating procedures (SOPs).
- Ensure compliance with health, safety, and legal regulations.
- Handle guest complaints and resolve issues promptly.
B. Financial Management
- Monitor revenue streams and control operational costs.
- Optimize pricing strategies and occupancy rates.
C. Marketing & Sales
- Develop and implement marketing strategies to increase occupancy and revenue.
- Manage online presence (website, social media, OTAs like Booking.com, Expedia).
- Plan promotional campaigns, packages, and seasonal offers.
- Build partnerships with travel agents, corporates, and event organizers.
- Monitor market trends and competitor activities.
D. Customer Experience
- Maintain high guest satisfaction scores and reviews.
- Ensure personalized guest experiences.
- Monitor feedback on platforms like TripAdvisor and Google Reviews.
- Develop loyalty programs and repeat guest initiatives.
Required Qualifications & Experience
- Degree/Diploma in Hospitality Management, Business Administration, or related field.
- Minimum 5 years of experience in hotel management.
- Proven experience in both operations and marketing.
- Excellent leadership and communication abilities.
Core Competencies
- Leadership and team management
- Strategic thinking
- Customer focus
- Problem-solving
- Digital marketing skills
Reporting Structure
- Reports to: General Manager
- Supervises: Department Heads (Front Office, Housekeeping, F&B, Maintenance, Sales & Marketing)
