Job Title: Branch Coordinator
Role Overview: Spectrum Credit Limited is seeking a results-driven and
people-focused Branch Coordinator to lead operations, drive performance, and
foster a culture of excellence at one of our branches. This is a leadership
role for someone who thrives on accountability, team development, and
delivering exceptional customer service.
Location/ Branches: Mbala
Key Responsibilities:
·
Oversee day-to-day branch operations, ensuring compliance with
internal policies and regulatory standards.
·
Drive branch performance against KPIs, including loan
disbursement, collections, customer satisfaction, and staff productivity.
·
Lead, coach, and develop branch staff to meet individual and team
goals.
·
Ensure timely resolution of customer queries and maintain high
service standards.
·
Monitor risk, escalate concerns, and implement corrective actions
where necessary.
·
Collaborate with Head Office to align branch strategy with company
objectives.
·
Champion Spectrum Credit’s values and culture within the branch.
Requirements:
·
Bachelor’s degree in business administration, Finance, or related
field (ZAQA-certified).
·
Minimum 5 years’ experience in financial services, with at least 2
years in a supervisory or leadership role.
·
Strong understanding of credit products, customer service, and
operational controls.
·
Proven ability to lead teams, manage performance, and drive
results.
·
Excellent communication, interpersonal, and conflict resolution
skills.
·
High integrity, emotional intelligence, and commitment to
compliance.
·
Ability to work independently and make sound decisions under
pressure.
How to Apply
If you are passionate about the role and
driving business success, we’d love to hear from you!
1. Attach your CV, Professional and Academic qualifications, copy of NRC as one file
2. The file name should follow this format: Name_Position_Location
3. Send to jobs@spectrumcreditltd.com
ENSURE YOU CLEARLY STATE THE JOB TITLE AND BRANCH YOU APPLYING FOR IN THE SUBJECT LINE.
Application deadline: 17th June 2026
ONLY SHORTLISTED
CANDIDATES WILL BE CONTACTED FOR AN INTERVIEW.