ASSISTANT OFFICER – OFF PAYROLL (RECOVERIES) - LUSAKA
JOB SUMMARY
The job holder will be responsible for the accurate, timely, and compliant administration of Off-Payroll, Doubtful and Bad debt collection processes within the Recoveries Department. The role includes following for Off-Payroll, Doubtful and Bad debt client accounts: portfolio monitoring, customer communication at base, tracing (field & skip tracing), record keeping, legal compliance and reporting.
JOB SPECIFICATIONS
- Timely follow ups and engagement of clients in Bad debt, Doubtful or Off Payroll clients
- Serve formal letters, notices, or legal documents to Bad debt, Doubtful Off-Payroll clients when necessary
- Conduct Physical visits and client tracing activities
- Track assigned loan portfolios and identify loan accounts entering delinquency
- Ensure all recovery actions adhere to financial sector regulations, strict data privacy and consumer protection laws.
- Handling of Bad debt, Doubtful Off-Payroll clients Arrear clients queries, timely escalation and resolution.
- Prepare collections and collections related performance reports
MINIMUM ENTRY REQUIREMENTS
- Full Grade 12 School Certificate with five (5) ‘O’ Levels including Mathematics and English.
- Degree in Banking; or Degree in Business Administration, Finance, Economics, or any business-related field.
- Minimum of two (2) years’ experience in a Collections/Recoveries role or the Financial Services sector (Banking or Microfinance).
OTHER SKILLS AND ATTRIBUTES
- Excellent stakeholder management and communication skills.
- Good data entry and accuracy skills
- Strong documentation and record-keeping ability.
- Excellent interpersonal skills
- Excellent communication and listening skills; (in both English and local languages for clarity).
- Ability to work under strict deadlines.
- Problem-solving and escalation management skills.
- Excellent negotiation skills
- Integrity, accountability, and confidentiality.
TO APPLY
Suitable candidates must send their applications, attaching their current CVs and professional/academic certificates, to careers@bayport.co.zm.
The closing date for receiving applications is Wednesday 15 July 2026. Only shortlisted candidates will be contacted.
