Are you an enthusiastic and technically-minded individual looking to kickstart your career in the exciting world of Fiber-to-the-X (FTTX) networking? Join our team and play a critical role in ensuring our customers receive fast, reliable fiber internet service!

Key Responsibilities

Customer Premise Support: Attend to customer complaints and service issues at their premises, troubleshooting and resolving technical problems related to the FTTX service (e.g., connectivity, poor performance, equipment issues).
Troubleshooting & Diagnosis: Diagnose and troubleshoot issues across the FTTX network, including problems with Optical Network Terminals (ONTs), customer routers, and in-house wiring.
Collaboration: Work closely with Fiber Technicians to coordinate fault resolution, ensuring seamless transition of tasks between premises and outside plant activities.
Reporting: Accurately report fault status, resolution steps, and network findings to the Network Operations Center (NOC) for tracking and further escalation if required.
Equipment Management: Install, configure, and maintain customer-side networking equipment as necessary.
Customer Service: Provide professional, clear, and courteous communication to customers regarding their service and the steps being taken to resolve their issue.

Required Qualifications

Minimum Education/Certification: CCNA Certification or a Diploma in Information and Communications Technology (ICT) or equivalent.
Motorcycle Driving Licence (Class A) is an added advantage
Technical Knowledge: Basic understanding of TCP/IP networking, routing, switching, and fiber optic principles.
Skills: Strong problem-solving skills, excellent communication, and the ability to work independently in a field-based environment.
Attributes: Highly reliable, customer-focused, and eager to learn about FTTX technology.

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