Lodge Manager

Eleganciana Lodges Ltd • Full-time • Lusaka, Lusaka, Zambia • 1d ago

Key Responsibilities:

· Oversee daily lodge operations, including guest services, housekeeping, and facilities management, kitchen, maintenance & security

· Manage staff, including recruitment, training, scheduling, and performance monitoring.

· Ensure high standards of customer service, cleanliness, and safety throughout the lodge.

· Maintain inventory and manage budgets efficiently.

· Develop and implement strategies to enhance guest satisfaction and lodge profitability.

· Handle guest inquiries, complaints, and feedback professionally and promptly.

Minimum Qualifications and Experience:

· Minimum Grade 12 School Certificate with at least five (5) credits, including English and Mathematics

· A Diploma or Degree in Hospitality Management, Tourism, or a related field is highly desirable.

· Minimum of 3 years in a supervisory or managerial role within the hospitality industry; experience managing lodge operations is preferred.

· Strong leadership, communication, and organizational skills.

· Knowledge of hospitality software and booking systems is a plus.

· Ability to resolve guest complaints and ensure high levels of customer satisfaction.

· Understanding of health and safety regulations within the hospitality industry.

· Ability to work flexible hours, including weekends and holidays.

Required Application Documents:

· CV/Resume

· Cover Letter

· Certified copies of Degree/Diploma and Academic Transcripts

· Recommendation letter from previous workplace

· Certified Copy of Grade 12 Certificate

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