Purpose of the role:
To assist the Site Manager, Develop and implement Branch plans as aligned to corporate strategy and manage all aspects of the Branch operations on a day-to-day basis for achievement of HCMZ business goals and objectives.
Key Responsibilities
The Assistant Site Manager will be required to perform the following tasks:
Branch Operations
- Assist in Managing & monitoring all aspects of operations, service, planning and parts at the Branch.
- Assist to Manage and support all OEM product support campaigns and projects.
- Monitor and ensure oversight of job/maintenance are executed to the highest standards.
- Ensure quality assurance in all processes.
- Ensure a high level of asset management and maintenance.
- Ensure compliance with legislative requirements & company policies.
- Develop and implement procedures.
- Encourage continuous improvement across all processes and policies.
- Manage team performance by setting performance management KPI’s, conduct regular reviews with employees and give feedback.
- Responsible for supervising and appraising subordinates in Department.
Customer Relations
- Compile service level agreement & monitor aftermarket services.
- Ensure efficient and effect customer support.
- Provide accurate advice that is aligned with OEM and the customer’s needs/ expectations.
- Building and maintaining long-term relationships with customers.
- Queries quickly resolved efficiently and effectively.
Budget and Inventory Control
- Monitor and report site budgets and business plans.
- Assist to Manage site budgets and to ensure targets are met by the Branch.
- Manage inventory levels in accordance with planned, critical and contingency levels to support set targets.
- Asist to Manage procurement & logistics activities for the Branch.
Safety Assurance
- Ensure HSEQ management plan is maintained.
- Ensure Health and Safety standards, Regulations and Procedures are always adhered to.
- Work hand in hand with the Safety Department to ensure all incidents in the Section are reported, remedial measures enforced, and appropriate safety training conducted.
- Ensure employees always wear correct PPE and ensure they adhere to the policy.
Competences
- Good analytical skills.
- Good communication skills.
- Good customer relations.
- Advanced knowledge of machines & equipment.
- Technical background.
- Apply effective planning & forecast management.
Minimum Qualifications and Experience
- Must have a full Grade 12 certificate.
- Must have a Degree/Diploma in Engineering.
- Must have Mining Fleet Maintenance management experience of at least 6 years.
- Must have experience in a Mining industry or similar field.
- Member of Engineering Institution of Zambia (EIZ).
- Valid Silicosis Certificate.
- Valid driver’s license
