3. Eligibility:
- Must be a resident of Chipata.
- Must be a Grade 12 school leaver who completed between 2023 and 2025.
- Must have a functional mobile phone number and active email.
4. Purpose of the Position:
The Lodge Receptionist will be responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and ensuring smooth front-office operations.
5. Key Responsibilities:
- Welcome guests warmly and professionally.
- Manage check-in and check-out procedures.
- Handle phone calls, guest inquiries, and reservations.
- Maintain accurate guest records and lodge registers.
- Coordinate with housekeeping and other departments to ensure guest comfort.
- Receive payments, issue receipts, and maintain cash records.
- Provide information about lodge services, local attractions, and transport.
- Ensure the reception area is clean, presentable, and organized.
- Report any issues or emergencies to management promptly.
- Maintain confidentiality and uphold lodge policies.
6. Required Qualifications and Skills:
- Grade 12 certificate (completed 2023–2025).
- Must reside in Chipata.
- Good communication and customer-service skills.
- Basic computer or smartphone literacy (email, WhatsApp, basic typing).
- Ability to speak English and at least one local language.
- Polite, neat, and well-presented.
- Honest, punctual, and reliable.
7. Working Hours:
- Shift-based schedule, including weekends and public holidays.
8. Application Process:
Eligible candidates should send an email with their full name, Grade 12 completion year, residential area in Chipata, and phone number to:
📧 chifundo1985@yahoo.com
