The Social Media Assistant supports customer service and the company’s online presence by handling customer inquiries across multiple channels, managing website and social media content, coordinating advertising activities, and providing regular customer service reports to support service improvement. The role reports to the Admin Manager and has no subordinates.
Minimum Requirements:
- Grade 12 Certificate
- Post-school qualification in Communications, Marketing, or Public Relations
- Medical fitness certificate
- 1–3 years’ experience in customer service or public relations (social media management experience preferred)
- Knowledge of EHS, compliance, good housekeeping, and procedure manuals
Key Competencies:
Communication (verbal and written), customer focus, digital literacy, time management, organization, creativity, analytical thinking, rule orientation, attention to detail, and problem-solving.
Key Responsibilities:
- Maintain and update company website content
- Manage social media platforms, including content creation, engagement, and performance tracking
- Coordinate external advertising (TV, radio, newspapers)
- Handle customer calls and emails professionally and promptly
- Compile and submit monthly customer service reports
- Perform other duties as assigned by management
