Job Title: Debt Collection Supervisor
Department: Accounts
Location: Lusaka
Employment Type: Full-time
Job Summary
We are seeking an experienced and motivated Debt Collection Supervisor to lead our collections team and ensure efficient and compliant recovery of outstanding accounts. The successful candidate will oversee daily operations, support team performance and maintain high standards of customer service and regulatory compliance.
Key Responsibilities
- Supervise and support the debt collection team
- Monitor daily collection activities and performance metrics
- Ensure debt collectors meet their daily/monthly targets
- Ensure effective debt collection
- Ensure compliance with company policies and relevant laws/regulations
- Handle escalated or complex customer accounts
- Provide coaching and training to the collection team members
- Prepare reports on collections performance and recovery rates
- Assist in developing and improving collection strategies and procedures
Requirements
- Grade 12 certificate with five credits (including Mathematics and English)
- Diploma or degree in Finance, Business Administration, or a related field
- Proven experience in debt collection or credit control - Minimum 2 years work experience
- Previous supervisory or team leadership experience
- Strong knowledge of debt collection regulations and best practices
- Excellent communication and conflict-resolution skills
- Ability to motivate and manage a team effectively
- Strong organizational and reporting skills
- Proficiency in MS Office
Application Process
Interested candidates are invited to submit their CV, cover letter, and copies of relevant certifications to ARMAGUARD SECURITY LIMITED PLOT NO. 730/731 CHACHACHA ROAD, LUSAKA or send your full application to hr4@armaguard.co.zm as ONE PDF DOCUMENT.
Application should be addressed to:
The Group Human Resource Manager
Armaguard Security Limited
Cha Cha Cha Road
P.O Box 30179
Lusaka, Zambia
Closing date of receiving applications will be 09 JANUARY 2026.
Note: Only shortlisted candidates will be contacted for an interview.
