REQUIREMENTS:
· Bachelor’s degree in hospitality, business administration, or a relevant field.
· A minimum of 3 years’ experience in hotel management or a similar role.
· Strong understanding of hotel management best practices and data entry software.
· Outstanding interpersonal communication and customer service skills.
· Exceptional leadership abilities with great attention to detail.
RESPONSIBILITIES:
· Plan and organize accommodation, catering and other hotel services
· Manage budgets and financial plans and control expenditure
· maintain financial records
· Analyze sales figures and devise market and revenue management strategies
· Recruit, train and monitor staff
· Plan work schedules for individuals and teams
· Deal with customer complaints and comments
· Address problems and troubleshoot accordingly
· Ensure events and conferences run smoothly
· Supervise maintenance, supplies, renovations and furnishings
· Deal with contractors and suppliers
· Carry out inspections of property and services
· Ensure compliance with licensing laws, health and safety and other statutory regulations.
