General Manager – (Lusaka, Zambia)
Company Overview
Women’s Initiative for Delivering Clean Energy (WidEnergy) to Africa, founded in 2016, provides off-grid solar energy solutions to households and small businesses across Zambia. Through Solar Home Systems (SHS) and solar-powered freezers enabled by Pay-As-You-Go (PAYGO) technology, the company is expanding nationwide access to affordable, clean energy while building a commercially sustainable distribution platform.
Role Overview
The General Manager will lead the nationwide rollout of SHS PAYGO operations and oversee all day-to-day operational activities. The role involves building and managing a high-performing sales, service, and collections organization capable of delivering thousands of SHS sales per month. It requires a hands-on leader comfortable working in dynamic, field-driven environments and traveling regularly across Zambia.
Key Responsibilities;
Operational Leadership
Lead nationwide SHS rollout and execution
Establish and manage regional sales and service structures
Ensure operational readiness of hubs and field teams
Implement KPIs, reporting systems, and operational controls
Sales & Distribution
Recruit, train, and manage regional coordinators and sales agents
Drive achievement of monthly sales and activation targets
Monitor agent productivity and regional performance
Build a strong, performance-driven sales culture
Portfolio & Customer Performance
Ensure effective customer onboarding
Monitor repayment performance and early portfolio health
Coordinate with finance and customer service teams to minimize defaults
Operations & Inventory
Maintain accountability for inventory allocation and movement
Enforce operational discipline across all locations
Coordinate logistics and service delivery processes
Team Leadership & Culture
Set clear performance expectations
Enforce accountability and professionalism
Develop leadership capacity within the organization
Candidate Profile;
Required Experience
5–8 years of operational leadership experience
Experience managing field sales, distribution, or agent-based networks in PAYGO solar, telecommunications, FMCG, microfinance, or similar sectors
Proven ability to manage decentralized teams
Strong track record of delivering commercial targets
Preferred Experience
Off-grid solar or PAYGO business models
Building agent or distributor networks
Working in rural or last-mile markets
Managing rural micro-credit operations
Personal Attributes
Highly execution-oriented and hands-on
Strong leadership, accountability, and integrity
comfortable in fast-changing environments
Pofessional and results-driven
Reporting & Contract
Reports directly to the Board of Directors
Full day-to-day operational authority (no corporate signatory responsibility)
Fixed-term, performance-based contract with competitive salary
Clear pathway to potential future appointment as Managing Director
Diversity Commitment
In line with the company’s gender inclusion commitments, applications are open to female candidates only.
Application Process
Submit the following to hrjobs@widenergyafrica.com
Curriculum Vitae (CV)
Cover Letter outlining relevant operational experience
Applications are reviewed on a rolling basis until March 15, 2026.
