About NetOne Zambia:
NetOne Zambia is a leading Information & Communications Technology (ICT) services provider based in Lusaka, Zambia. The company offers a wide range of technology solutions designed to help businesses operate more efficiently and grow, including ERP design and implementation, data centre services, infrastructure consulting, network deployment, cloud and security solutions, and 24/7/365 support. NetOne operates Zambia’s first multi‑tenant Tier‑III data centre, providing high‑reliability hosting and digital services. With many years of experience, NetOne delivers customised enterprise solutions and professional support to organisations across multiple industries.
Role Overview:
NetOne Zambia is seeking a motivated and organized Admin Assistant / Sales Support to join our Kitwe office. This role is crucial in ensuring smooth office operations, excellent customer service, and effective support to our Sales Team.
Key Responsibilities:
- Promptly acknowledge and forward all customer enquiries to the Sales Team.
- Provide professional responses to customer enquiries via walk-ins, phone calls, and emails.
- Support the Sales Team in obtaining quotes from suppliers, distributors, and OEMs for key accounts.
- Coordinate with Service Delivery to ensure timely delivery of orders.
- Submit daily activity reports detailing tasks, customer interactions, and sales support progress.
- Manage office supplies to ensure adequate stock levels.
- Organize refreshments (tea, coffee, snacks, water) for clients and meetings.
- Follow up with debtors and customers to ensure timely payment in coordination with Finance.
- Maintain accurate and up-to-date digital and physical records of quotations, invoices, and purchase orders.
- Ensure a professional, welcoming front desk presence representing the Company.
- Monitor social media pages for inconsistencies and report issues.
- Perform other duties reasonably assigned in line with the role.
Qualifications & Experience:
- Minimum Diploma or Certificate in Business Administration, Office Administration, or related field.
- Prior experience in quotation preparation, invoice preparation, and payment follow-ups.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Proficiency in Microsoft Office and digital record-keeping.
