Position Overview
The Regional Sales Manager is responsible for customer acquisition, retention and customer support.
Job Responsibilities
• Management of the assigned sales region
• Acquisition and on-boarding of customers for all distribution channels
• Manage after sales relationships with customers.
• Manage retention and upselling of merchant base.
• Reporting of regional performance
• Initiatives to improve the region sales in an attempt to meet and exceed targets.
• Ensuring customers within the region receive the necessary support as per company policy.
As well as above, any other duties given by management.
Accountability and Performance Measures
• Achievement of sales region target i.e.
o Average sales per POS machine
o Average POS machine deployments per week
o Active percentage of POS machines
• Accountable for customer satisfaction and retention
• Accountable for customer satisfaction and retention
• Accountable for monthly premium merchant acquisition
• Accountable for exceptional service levels
• Accountable for visibility and product knowledge as well as machine operation by the merchants
Organizational Alignment
• Reports directly to the Head-Sales and Distribution
• Sales Representatives report to the Regional Sales Manage
Qualifications
• Bachelor’s Degree in Business or related field
• 2 years’ experience in Sales
Personality Qualities
• Problem solver
• Ability to work weekends, holidays and after hours as the system calls
• Quick to attend to queries
• Exemplifies good leadership with good people management skills
• GO getter
• Self-driven
• Patient
• Exudes Humility
• Clean criminal and employment record
• High Integrity morals
