Duties & Responsibilities
- Build rapport with customers by handling every call in a courteous and professional manner.
- Provide accurate information about products and services during each customer interaction.
- Obtain, clarify, verify, and communicate information effectively to ensure exceptional customer service delivery.
- Demonstrate appropriate levels of empathy where required and provide customers with caring, individualized attention.
- Ensure that the quality of each call meets predefined quality standards.
- Contribute to improving the customer experience by identifying opportunities for process and productivity improvements and escalating them to the Team Leader.
- Adhere strictly to established attendance schedules.
- Ensure daily performance targets are consistently met.
Qualifications
- Minimum Grade 12 Certificate with at least five (5) credits, including English and Mathematics.
- Tertiary education will be considered an added advantage.
Age Requirement
Language Requirements
Candidates should be able to fluently speak one (1) or more of the following local languages:
- Tonga
- Lozi
- Lunda
- Kaonde
- Luvale
Additional Requirements
- Must be willing to work in shifts.
How to Apply:
Interested candidates should send their CV and copies of academic qualifications to:
recruitment.zm@isonxperiences.com
