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Summary:
Functions / Responsibilities:
Satisfy internal and external customers
- Approach and greet customers as required when working on the floor and respond to their queries and
- requests according to our culture of service to customers
- Assist customers by taking them to a sales consultant who can provide them with in depth product knowledge
- and guidance
- Carry out duties at the Information Desk as and when scheduled in an efficient manner ensuring that
- knowledge of in-store promotions, store lay out and store management teams is up to date
- Assist customers with price queries
- Resolve queries on incorrect pricing/shelf edge ticketing
- Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so
- that they can be overridden on the system
Assist with cashiering
- Conduct cashiering duties from time to time as scheduled in order to reduce pressure on front line during peak
- trading times
- Understand all policies and procedures pertaining to handling cash floats and cashing up at the end of a shift
- Collect the float and check the seal number of the float bag to the previous day’s control
- Obtain a Deposit client card from the banking clerk, record the number on the float register and sign for it
- when applicable
- Open the float bag, count the float, report any discrepancies to the banking clerk and ensure that these are
- Recorded on the float register which must be signed together with the banking clerk.
- Ensure that float has enough change before proceeding to the till point. Work only on own float, placing it in
- the till drawer and ensuring that the till drawer is locked and sealed in a till drawer float bag when proceeding
- To and from the banking office. Ensure that a security guard escorts you from the banking office to the till
- Point.
- Log in the terminal using your own user ID and password, put the till drawer with the float into the till and lock
- The till. Keep the till drawer float bag until the end of the day.
- Check your stationery and ensure that you have staples, till rolls and pen, as well as BoE till rolls. Adherence
- to float collection procedures
- Process all sales accurately and according to the laid down business processes which includes collection and
- delivery sales, sale of gift vouchers and airtime, ringing up correct quantities (especially on items sold in
- meters) and scanning one item at a time accurately, price differences, incorrect barcodes, items that go below
- cost, requests for discount, ringing up of repairs
- Accept the following types of tender and process accurately according to laid down business processes:
- credit/ debit cards, cash, cheques, vouchers (refund/ gift vouchers), money transfers, accounts, receipt on
- accounts, discounts
- Ensure that customers’ goods are packed into the trolley
Pick, pack and count stock
- Pack stock from the Receiving and Stock back up areas onto the sales floor on the correct shelves with the
- correct number of facings
- Place the pricing tickets correctly below the stock for customers to see
- Inform the line manager where pricing tickets are missing so that these can be printed and placed
- Identify damaged stock and inform the line manager so that the necessary process can be implemented
- Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a
- task, request assistance from your line manager or other senior staff member
- Assist stock control team with stock count and stock take preparation
- Conduct stock counts in various departments as required and complete relevant documentation for the Stock
- Control team
- Assist customers with picking and packing stock in the Despatch area
House keeping
- Maintain housekeeping standards by ensuring that aisles are neat and tidy and well merchandised according
- to the correct merchandising standards
- Ensure stock is packed in allocated areas as soon as possible so as not to be left in the aisles
- Perform general cleaning duties to ensure that aisles and shelves are presentable
Requirements:
Minimum Academic, Professional Qualifications and Experience required for this position
- Grade 12 Certificate
- Product Knowledge Training
- 1-2 years’ experience
- Must demonstrate willingness to learn
- Excellent customer service orientation and high integrity
- Attention to detail and ability to work under pressure
- Ability to Build and influence others
Competencies:
- Product Knowledge
- Selling skills
- Team Player
- Communication skills
- Perform under pressure
- Adaptability and Ability to Build and influence others
- Strengthen Reputation, Ensure customer / Member centred Performance
- Ensure Execution and Achieve Results
- Develop Talent Network Internally and Externally Customer focused.
