About Us
FranklinCovey Zambia is the premier global partner for organizations seeking to achieve results that require lasting changes in human behavior. We provide the world-class frameworks—such as The 7 Habits of Highly Effective Peopleand The 4 Disciplines of Execution—that help corporate banks, mining operations, telecoms, and NGOs build elite leaders and high-performance cultures.
Because we deal with the highest levels of corporate leadership across Zambia, our brand presence must be exceptional. We are looking for an absolute master of the phone to join our team as a B2B Outbound Sales Caller setting Executive Appointments.
The Role: Own the Phone, Open the Doors
Let’s be direct: This is a high-activity, phone-centric role. While you will conduct market mapping to find the right corporate targets, your primary superpower must be your ability to pick up the phone, navigate gatekeepers, and engage a busy CEO, Managing Director, or CHRO in a meaningful conversation.
Your sole mission is to hook an executive's interest using our premium insights and secure a strategic, 30-minute calendar appointment for our Client Partner.
What you’ll be doing daily:
- High-Volume Executive Calling: Making 60 - 80 targeted, highly professional outbound calls a day to C-suite executives and HR Leaders across Zambia.
- Bypassing Gatekeepers: Confidently navigating executive assistants and receptionists with a polite, authoritative, and corporate tone.
- Pitching Value, Not Products: Using short, compelling talk tracks centered around leadership gaps, execution, and trust to spark an executive's curiosity.
- Booking Strategic Meetings: Securing confirmed calendar dates for our senior consulting team to run deep organizational diagnostics.
- Strategic Market Profiling: Spending a portion of your day researching Zambian corporate structures to ensure your call list is highly accurate and relevant.
Who You Are (The Ideal Profile)
- The Phone is Your Comfort Zone: You don’t get phone anxiety. You understand how to use your voice inflection, tone, and pacing to project immediate authority and trust over a static telephone line.
- Elite Verbal Presence: You sound like a corporate peer, not a telemarketer. You can speak to a Bank Director or a Mining Executive with confidence, maturity, and flawless professionalism.
- Unshakeable Resilience: You understand that "No" or a hang-up is just part of the process. You maintain a high-energy, positive attitude from your first call of the day to your last.
- Highly Disciplined: You love the rhythm of hitting call targets, tracking your connection rates, and systematically working a pipeline.
Requirements
- 2+ years of proven success in a pure outbound cold-calling role (B2B telemarketing, corporate debt collection, high-end recruitment sourcing, or inside sales).
- Exceptional, polished verbal English communication skills.
- A proven track record of handling executive-level objections smoothly and professionally.
- Experience using CRM or call-tracking software is highly beneficial.
What We Offer
- Strong Base remuneration paired with an attractive bonus structure tied directly to the number of qualified appointments you successfully secure.
- Premium Brand Alignment: You will be representing a globally revered brand, making your calls highly prestigious.
- Growth Potential: Mastering the phone at FranklinCovey opens the door to advancing into a full consultative Client Partner role as our department grows.
How to Apply (Crucial Step)
To apply, please send your CV via email, and clearly state in the subject, the job title, which is B2B Outbound Sales Caller AND attach a brief, 60-second audio recording (WhatsApp note or MP3) introducing yourself and telling us why the phone is your greatest strength.
