ABOUT UMOYO NATURAL HEALTH
Umoyo Natural Health is a growing Zambian health and wellness company offering natural health products, nutritional supplements, beverages, skincare, herbal products and other wellness solutions.
We are looking for a highly organized, tech-savvy and commercially minded Online Store (E-Commerce) Administrator to take ownership of the day-to-day administration and performance of our online store.
THE ROLE
The Online Store (E-Commerce) Administrator will be responsible for managing and maintaining Umoyo Natural Health’s Wix E-Commerce store, while ensuring accurate and efficient processing of online orders through Odoo.
The ideal candidate should understand the relationship between e-commerce, inventory, sales orders, payments, fulfilment and reporting, and be comfortable working across both Wix and Odoo.
KEY RESPONSIBILITIES
E-Commerce & Wix Administration
- Manage and maintain the Umoyo online store on the Wix E-Commerce platform.
- Add, edit and update products, descriptions, images, prices, stock availability and product categories.
- Ensure all products and online store information are accurate, current and well presented.
- Create and manage product collections, promotions, discounts and online offers.
- Monitor the customer shopping journey and identify areas for improvement.
- Troubleshoot basic Wix store issues and coordinate technical support when required.
- Monitor website and e-commerce performance and provide regular reports.
Order Management & Odoo
- Monitor and process online orders received through the Wix store.
- Ensure online orders are accurately reflected and processed in Odoo.
- Create, manage and track sales orders within Odoo.
- Coordinate with the warehouse, accounts and delivery teams to ensure orders are processed efficiently.
- Ensure inventory information between the online store and Odoo is accurate and up to date.
- Monitor order status from placement through fulfilment.
- Assist with maintaining accurate customer, product and sales information in Odoo.
Inventory & Product Management
- Regularly monitor online stock levels and product availability.
- Update products when items are out of stock, restocked or discontinued.
- Work closely with the warehouse team to minimize overselling and stock discrepancies.
- Ensure product pricing and promotional pricing are correctly reflected online.
- Support inventory reconciliation between the online store and Odoo.
Customer & Order Support
- Respond to online-store customer enquiries relating to products, orders, payments and delivery.
- Follow up on pending, failed, cancelled or incomplete orders.
- Assist customers with online purchasing where necessary.
- Escalate customer complaints and technical issues appropriately.
- Maintain professional and timely communication with customers.
Payments & E-Commerce Operations
- Monitor online payment transactions and flag unsuccessful or pending payments.
- Assist in reconciling online sales with payment records and Odoo.
- Identify and report payment, order or system discrepancies.
- Ensure the online checkout process remains functional and user-friendly.
Reporting & Performance
- Prepare regular e-commerce reports covering:
- Online sales
- Number of orders
- Best-selling products
- Product performance
- Stock availability
- Cancelled and failed orders
- Customer activity
- Analyze online store performance and recommend ways to increase sales and improve conversion.
- Track e-commerce KPIs and contribute to achieving online sales targets.
REQUIRED EXPERIENCE & SKILLS
- Proven experience in e-commerce, online store administration or website administration.
- Strong working knowledge of Wix E-Commerce / Wix Stores.
- Working knowledge of Odoo, particularly Sales, Inventory and related e-commerce/order-management functions.
- Good understanding of online order processing and fulfilment.
- Experience managing product catalogues, pricing, stock and promotions online.
- Good understanding of online payment systems and e-commerce workflows.
- Strong computer and internet skills.
- Good data entry and record-keeping skills.
- Ability to work with spreadsheets and prepare sales/operational reports.
- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Good communication and customer-service skills.
- Ability to identify problems and take initiative in resolving them.
- Ability to work independently while collaborating effectively with different departments.
ADDED ADVANTAGE
Experience with any of the following will be an advantage:
- Wix website management and SEO
- Google Analytics / Google Search Console
- Meta Business Suite
- Digital marketing and online promotions
- Online payment gateways
- Courier and delivery platforms
- Inventory management systems
- CRM and customer management tools
- Basic HTML/CSS or website troubleshooting
IDEAL CANDIDATE
The ideal candidate is not simply a website administrator. They should have a strong understanding of how an online store operates as a business.
You should be comfortable moving between Wix, Odoo, customers, warehouse operations, payments and sales reports, while ensuring that information remains accurate across the entire e-commerce process.
You should be:
- Detail-oriented
- Commercially aware
- Technology-driven
- Analytical and solution-oriented
- Proactive and self-motivated
- Highly organized
- Customer-focused
- Comfortable working with multiple systems
- Able to work under pressure and meet deadlines
EDUCATION & EXPERIENCE
A Diploma or Degree in E-Commerce, Information Technology, Business Administration, Marketing, Digital Marketing, Computer Science or a related field is preferred.
Relevant practical experience with Wix E-Commerce and Odoo will be highly valued.
WHAT YOU'LL BE RESPONSIBLE FOR
Wix → Customer Order → Payment → Odoo → Inventory → Fulfilment → Reporting
You will play a key role in ensuring this entire process runs accurately, efficiently and consistently.
HOW TO APPLY
Interested candidates should submit their CV and a brief cover letter outlining their relevant e-commerce, Wix and Odoo experience to jobsumoyo@gmail.com.
Only candidates with relevant experience will be considered.
