Role Description
The Spa Manager is a full-time, on-site role based at Glaze Beauty Studio in Lusaka. This role oversees daily spa operations, including scheduling, staff supervision, service quality, and adherence to hygiene and safety standards. The Spa Manager ensures a high level of client satisfaction by managing the client journey from booking to post-treatment follow-up, addressing inquiries, and resolving concerns promptly. Responsibilities include monitoring inventory, coordinating with suppliers, managing budgets and financial performance, and implementing operational procedures that support efficiency and profitability. The Spa Manager also leads and develops the team through coaching, performance reviews, and training, while supporting marketing initiatives, promotions, and service enhancements that strengthen the Glaze brand.
Qualifications
- Full Grade 12 Certificate (or equivalent).
- Demonstrated skills in Spa Management, including overseeing daily operations and leading a service-focused team.
- Strong Customer Satisfaction and Customer Service skills, with the ability to manage client relationships and deliver a luxury guest experience.
- Experience with Budgeting and basic financial management to support revenue growth and cost control.
- Must be located
- Practical knowledge of Skin Care and beauty treatments to support service standards and advise clients when needed.
- Prior experience in spa, salon, hotel, or hospitality management is highly beneficial.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work flexible hours, including weekends and evenings, as required by the business.
- Relevant certification or diploma in spa management, hospitality, business, or a related field is an advantage.
This role is open to Zambian nationals/residents only.
